Our standard UK service takes two to three working days. Cost is a standard £4.50. Our Express Service is £7.95 and is a next working day tracked service. These prices are for the UK Mainland and prices may differ for non-mainland addresses such as Northern Ireland. Express orders will be shipped using Royal Mail 24 hour 24 service. Please note that some destinations in the UK are a two day service. All our delivery options are tracked. Free Standard shipping is available on orders over £50.00 (UK Mainland orders only).
At the current time we do not deliver to International countries however we are looking into changing this in the near future.
All sales are on a firm basis however, if the item is really not suitable we will be happy to accept a return as long as we are informed within 14 days of your intentions and the item is sent back in its original packing and in a saleable condition. The cost of the return postage will be at the expense of the customer. It is in your best interest to return goods using recorded delivery because we will not refund until goods are returned to us. You can return goods to the following address: 7 Nixon Street, Macclesfield, Cheshire, SK11 8DP Please make sure you enclose a note with your contact details, order number and reason for returning. If you are returning goods because they are damaged faulty or wrongly sent please contact us first.
When you sign for your delivery from the carrier, you must check you are receiving the correct number of parcels you're signing for, and ensure that you make a note if there appears to be any damage to any of the parcels in the consignment. Please make sure you open your parcel immediately and carefully check the contents, as you must inform us within 14 working days of delivery of any damaged or incorrectly sent goods,
Please contact us by email at ............. tbc..........and if, in the case of damaged goods, you can attach a photograph it will speed up your claim. Please quote your order number in all correspondence.
If you feel that a product is faulty, please advise us immediately and inform us within 14 working days. Please follow the same returns procedure as above. We will ask you to send the item back to us. If on inspection we find the goods to be defective, we will refund the purchase cost of the goods and postage to you or offer a replacement. We reserve the right to seek the opinion of the manufacturer of the goods or another knowledgeable party, prior to a decision being met if it is not clear that the goods are faulty or have been damaged due to misuse or neglect.